🐾 Frequently Asked Questions (FAQs)
About REPET
What is REPET and what makes it different?
REPET is a pet care brand that offers innovative and eco-conscious products for cats and dogs. Inspired by the word “repeat,” our mission is to provide smart solutions that help reduce waste and pollution while giving pets the comfort they deserve.
Are all REPET products made with sustainable materials?
Not all products are 100% sustainable, but our priority is to provide items that minimize waste, offer durability, and avoid harmful environmental impacts. We integrate advanced technologies and thoughtful design to achieve this.
What kind of pets are REPET products designed for?
Our products are currently designed for cats and dogs—just like our own furry family of 4 cats and 3 dogs, who also help us test and love what we create!
Product & Shopping
Do you offer products for specific breeds or sizes?
Yes! Many of our items are tailored to suit different pet sizes and needs. You can find sizing guides and breed suitability details on each product page.
Are REPET's smart/tech products safe for pets?
Absolutely. All our tech-integrated products undergo safety testing and are designed with both pets and owners in mind. If your pet can’t use it safely, we don’t sell it.
How can I know which product is right for my pet?
Each product page includes usage tips, sizing, and recommendations. You can also contact our team with your pet’s details and we’ll be happy to help.
HOW TO TRACK MY ORDER STATUS?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
CAN I MAKE CHANGES TO MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we're unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.
HOW DO I RETURN OR EXCHANGE?
If your purchase isn’t working out for you, we’re happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!
Once our team received your return parcel, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer.
THE ITEM I WANT IS OUT OF STOCK. WHAT TO DO NOW?
We usually stock pieces from our latest collection in a few weeks.So please sign up your email to be notified of a restock, and you shouldn’tmiss out the next time.
I ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANEGE IT FOR ME?
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatchedVthen we sadly cannot make any changes for you.
